The key to becoming a good and admirable leader is found in your ability to communicate effectively to your people. This course provides insights, techniques and practice to develop your communication skills as a supervisor. Learn how to use active listening
to understand what motivates your team. Define your communication style and leadership personality. Find ways to effectively manage meetings, give instructions and feedback to for a productive and drama-free workplace.
What you'll learn
-Identify verbal and non-verbal cues through active listening
-Discuss how to influence and instruct people to get the job done
-Demonstrate how to effectively give feedback
-Hone online, verbal and written communication skills
Outline
1. Your Leadership Personality & Communication Style
2. Active Listing
3. Verbal & Non-verbal Communication
4 .Communication Approach, Authenticity & Tone
5. Giving Clear Directions for Your Staff
6. Managing Meetings
7. Motivating People
8. Giving Clear Instructions
9. Giving Constructive Feedback
10. Feedback Process & Timing
11. Correcting & Disciplining People
12. Handling Conflict
13. Leadership Communication Practice
14. Online Communication Etiquette
15. Verbal Communication Practice
16. Written Communication Practice
