Improving Service Recovery and Service Quality Seminar Online's Enrollment Cover
Improving Service Recovery and Service Quality Seminar Online
Improving Service Recovery and Service Quality Seminar Online
Tue
09:00 AM - 04:00 PM
Online
Sat
09:00 AM - 04:00 PM
Online
Thu
09:00 AM - 04:00 PM
Online
Sat
09:00 AM - 04:00 PM
Online
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Select ticket type and number of attendees.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Includes QR-coded Certificate of Completion will be issued by IOSH Training Services, and ecopy of presentation
VIEW DETAILS
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Includes QR-coded Certificate of Completion will be issued by IOSH Training Services, and ecopy of presentation
VIEW DETAILS
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Includes QR-coded Certificate of Completion will be issued by IOSH Training Services, and ecopy of presentation
VIEW DETAILS
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Includes QR-coded Certificate of Completion will be issued by IOSH Training Services, and ecopy of presentation
VIEW DETAILS
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Includes QR-coded Certificate of Completion will be issued by IOSH Training Services, and ecopy of presentation
VIEW DETAILS
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Includes QR-coded Certificate of Completion will be issued by IOSH Training Services, and ecopy of presentation
VIEW DETAILS
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,700.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ended
3,900.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ends on 05/06/24
3,900.00
×
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ends on 05/17/24
3,900.00
×
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ends on 05/29/24
3,900.00
×
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Regular
sale ends on 06/14/24
3,900.00
×
 You've been added to the Waitlist. We'll email you once a slot becomes available.
Join the Waitlist to be notified when a slot opens for this schedule.  You've been added to the Waitlist.
We'll email you once a slot becomes available.
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Training Details

Enrollment for this Improving Service Recovery and Service Quality Seminar is LIVE, IN REAL TIME!
In 2 minutes, you can Register Now! How to Register Now?  Just 2 steps. Its easy!


First, CHOOSE WHAT SCHEDULE you want FROM THE AVAILABLE DATES ABOVE.
Last, CLICK the Green Boxed SELECT TICKET Button just OPPOSITE THE SCHEDULE YOU WANT.

After registration, you will receive an email from us with details about your enrolment and further instruction regarding payment of registration fee.

If you will pay via GCash - payment is credited and verified in real time.
If you will pay Not via GCash - credit card, online banking, over-the-counter - kindly follow the instructions provided in the email.

NOTE: To SECURE YOUR SLOT, pay the registration fee ON OR BEFORE YOUR REGISTRATION EXPIRES OR LAPSES.

We will email again once we receive your registration AND the payment.

To contact us, click above  ABOUT THE PROVIDER.


For more details / to Join.
  
Please provide your email, full name, cellphone number, and Viber or WhatsApp messenger. We will send you an invitation with all the necessary details via email. 

  • Time:  09:00 AM - 04:00 PM

Rationale. Attending the Improving Service Recovery and Service Quality Seminar is highly important for individuals and businesses seeking to excel in customer service. This seminar offers invaluable insights and practical strategies to enhance service recovery and improve overall service quality. By participating, you will gain the knowledge and skills needed to effectively handle customer complaints, recover from service failures, and provide exceptional experiences that foster customer loyalty and satisfaction. Don't miss this opportunity to elevate your service standards and set yourself apart in delivering outstanding customer service.

What Will You Get?
1.  ecopy of QR-coded Certificate of Completion issued by IOSH Training Services
2.  ecopy of resource person-trainer's presentation 
3.  quality learning from subject-matter expert

Target Participants
For individuals and businesses across various industries that prioritize delivering exceptional customer experiences. The following groups would particularly benefit from attending:

  1. Customer service professionals: Representatives, managers, and supervisors in customer service departments who aim to enhance their skills in handling customer complaints, resolving issues, and improving overall service quality.

  2. Business owners and managers: Attendees responsible for overseeing business operations can gain valuable insights into effective service recovery strategies, ensuring customer satisfaction and retention.

  3. Frontline employees: Sales associates, receptionists, and staff members directly interacting with customers can learn techniques to effectively handle customer complaints, turning negative experiences into positive ones.

  4. Quality assurance professionals: Individuals in quality control or assurance roles can gain knowledge and strategies to assess service gaps, identify areas for improvement, and implement quality standards.

  5. Service-based industries: Professionals working in industries such as hospitality, healthcare, retail, and any other service-oriented sectors can benefit from understanding best practices in service recovery and quality enhancement.

By attending this seminar, participants can gain practical skills, tools, and knowledge to effectively address service failures, exceed customer expectations, and establish a reputation for outstanding service quality. Ultimately, anyone passionate about delivering exceptional customer experiences and improving service recovery processes can greatly benefit from attending this seminar.

Outline
Topics to be discussed. Service Quality. Quality Improvement in the Service Industry. How to Measure Service Quality. List of Service Quality Parameters. Role of Managers in Service Quality Management. Benefits of Improved Service Quality, and more.
Special Offer
If you have a preferred date, let us know. We can arrange it for your convenience at no extra cost. We just have to coordinate with our resource person for his availability on your preferred date.

At IOSH Training Services, Quality Training is Number 1. We adapt the Socratic Method of Learning. Our Core Value is Quality. Profit is second to quality. Thus, we facilitate learning and development activities - training, seminars, webinars - even if there is but few registered participants. 

IOSH Training Services facilitates much-needed seminars, webinars, training, and other learning requirements of stakeholders from various business enterprises, professionals, and individuals. The company is registered with the DTI for National Operations, BIR, and the local government unit (in Quezon City and Tarlac City).

The company aims to help companies comply with the statutory requirements of the Philippines, particularly, Republic Act No. 11058 and its Implement Rules and Regulations, Department Order No. 198-18 (the training requirements for safety officers for low, medium, and high risk establishments); the 2-day AMO Seminar required by PCAB; the COSH training for STE

The company focuses on providing quality training and learning, to help DOLE in promoting and propagating safety and health in the Philippines in order to preserve lives by protecting the welfare of both the workers and management. The organization is managed by DOLE Accredited OSH Practitioner and DOLE Accredited OSH Consultant.

DOLE ACCREDITED MANDATORY & PRESCRIBED SAFETY TRAINING
Basic Safety Officer Training for SO2 and SO1
No Requirement to be SO1 or SO2

  • 40 hours BOSH Training for Safety Officer 2
  • 40 hours COSH Training for Safety Officer 2, for AMO, for STE
  • 10 hours BOSH Training for Safety Officer 1

Advanced OSH Safety Officer 3 Training
Requirement: 40-hr BOSH or COSH Graduate

  • 40 hours LCM Training for Safety Officer 3
  • 40 hours SPA Training for Safety Officer 3

OSH Related Training for Safety Officers
  • 24 hours TOT Training of Trainers for all Safety Officers

Other DOLE Requirements
  • Mandatory Safety and Health Orientation Seminar for Workers (8 hours)
  • Mental Health Awareness Seminar for Workers (8 hours)

1-day Specialized OSH Safety Trainings
  • Accident Investigation Training
  • Behavior-Based Safety Training
  • Confined Space Entry Safety Training
  • Construction Site Safety Inspection
  • Chemical Safety Training
  • Demolition Safety
  • Electrical Safety Training
  • Ergonomics Safety
  • Excavation Safety Training
  • Fire Safety Training
  • Fire Watcher Training with Hot Works Safety
  • General Safety Inspection Training
  • Gondola Safety Training
  • HIRAC. Hazard Identification, Risk Assessment and Control
  • Industrial Hygiene Training
  • JHA. Job Hazard Analysis
  • Mental Health Awareness
  • PPE Training
  • Rigger Safety Training
  • Working at Heights with Scaffold Safety Training

Other Trainings
  • CSHP Preparation. How to Prepare a Construction Safety and Health Program
  • Computation of Safety Performance Measurement - Frequency Rate and Severity Rate (FR and SR tutorial)
  • Materials Handling and Storage Safety Training
  • Silica Dust Awareness Safety Training

Other Seminars and Webinars
  • 5S Good Housekeeping
  • Advanced Supervisory Skills
  • Basic Supervisory Skills
  • Change Management
  • Conflict Management
  • Complaints Management
  • Customer Retention Strategies
  • Delegation Skills
  • Improving Service Recovery
  • Machine Safety
  • Maximizing Customer Relationships
  • Personal Goal Setting
  • Power of Feedback
  • Presentation Skills
  • Stress Management
  • Time Management
  • Train the Trainer
  • Training Needs Analysis

Contact Us
Edward Aquino
Training Administrator

Globe:  0956 6872110  0917 3126720
Smart:  0918 9464623
Landline:  02 89392728
Email:  [email protected]

Viber WhatsApp Messenger 
Message only:  09173126720

Training Coordinator
Globe:  0917 1167624.
[email protected]

Address.  
Unit 200, 2nd Floor, Saint Anthony Building, 891 Aurora Boulevard corner Cambridge Street, Cubao, Quezon City. Same building with of BPI Cubao-Aurora branch and Landbank Cubao branch

Contact Us
Unit 200, Saint Anthony Building, 891 Aurora Boulevard corner Cambridge Street, Cubao, Quezon City,
Quezon City, Metro Manila, Philippines 1102
09566872110 09173126720 09189464623
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