Brilliant Customer Service Skills
ENDED
Training by
Brilliant Customer Service
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On-Site
/ Training
GBP 199.00
Details
This one-day interactive training course covers all aspects of customer service skills. It is ideal for all types and sizes of business, plus internal customer service service and support desk staff.
Outline
More confidence in dealing with all types of customer situation, plus new skills and techniques to help achieve greater success and positive customer experiences.
Six brilliant main course modules
Six brilliant main course modules
- Service role-models - learning from the best and worst!
- Defining customer experience - The SPECIAL approach
- Customer satisfaction metrics and measures - how to gain customer feedback
- Can-do! Developing an awesome customer personality and attitude
- Best-practice communication skills
- Problems into opportunities - turning complaints and mistakes into customer loyalty
Speaker/s
Graham Roberts-Phelps
Reviews
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Brilliant Customer Service is a UK based company offering a range of services for organisations for companies to enhance and improve their customer service standards, systems and skills. Over the years, we have developed a specialised methodology for use in B2B, technical and internal customer service situations.
This includes a range of unique and proven training courses, at-the-desk skills coaching and consulting services to help organisations become more customer-centric. These are delivered by a growing number of experienced and expert consultants and trainers.
We have a proven track-report of delivering great live training, skills coaching and consulting. Our approach is to instruct and inspire, with a focus on learning content that is informative, relevant and practical.
This includes a range of unique and proven training courses, at-the-desk skills coaching and consulting services to help organisations become more customer-centric. These are delivered by a growing number of experienced and expert consultants and trainers.
We have a proven track-report of delivering great live training, skills coaching and consulting. Our approach is to instruct and inspire, with a focus on learning content that is informative, relevant and practical.
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