Details
BRIEF DESCRIPTION
In your personal and professional lives, where half the time you have no control over who you work with, it’s inevitable to meet people you find difficult to deal or work with. How do you transform conflict into cooperation and generate results? How can you get what you project and expect from the people around you? What if you’re the one who’s actually difficult?
Living and working harmoniously with each other is one of the most crucial factors in achieving desired results. Monette Iturralde-Hamlin’s seminar, “Handling Difficult People,” will walk you through the different approaches in dealing with difficult people as well as understanding yourself better in order to combat situations wherein you are the difficult person.
BENEFITS OF ATTENDING THE TRAINING
Find out the secrets and strategies on how you can coexist harmoniously with difficult people in the workplace. Participants would learn more about:
- How to get to know yourself as well as others by identifying the different personality types and associating them with yourself
- The ways to skillfully communicate, listen, and get what you expect and project
- Gauging if you’re the difficult person and how to effectively counter it
- Changing your attitude and behavior through knowing how to change your reactions and perspectives
Outline
PROGRAM DESIGN
The workshop consists of the following parts:
- Getting to Know Yourself and Others
- What is the Personality Puzzle?
- What are the different personality types?
- What is your personality type?
- How do the different personality types interact in their day-to-day activities?
- Getting to Know the People You Can't Stand
- Who are the 10 most unwanted people in an organization?
- How do I deal with difficult people? What are my options?
- How does the Lens of Behavior come into play when dealing with difficult people?
- How do I establish intent?
- Surviving Through Skillful Communication
- How do I transform conflict into cooperation?
- What is listening to understand really all about?
- What is speaking to be understood?
- How do I get what I project and expect?
- Bringing out the Best in People at their Worst
- How do I handle the 10 most unwanted people in an organization?
- What If You're the Difficult Person?
- What do I need to do to counter my "difficult" personality?
- Changing Your Attitude and Behavior
- How can I change my reactions?
- How can I change my perspective?
- How should I talk to myself?
Speaker/s
Maria Montserrat Iturralde Hamlin (Monette) is president and founder of TeamAsia, an award-winning strategic marketing communications firm that develops place, corporate, and personal brand strategies, creative concepts, and marketing communications
programs and campaigns. She developed the business and creative processes that made TeamAsia not just a pioneer in Asia, but an arbiter of industry performance standards.
Monette concurrently serves as president of the Philippine Association of Convention/Exhibition Organizers and Suppliers (PACEOS); as trustee and secretary of the board of the League of Corporate Foundations; was appointed to the Tourism Promotions Board representing the Meeting, Incentives Travel, Conventions, and Exhibitions & Events Services and Facilities Sector.
She completed her Bachelor of Arts in Psychology at the College of the Holy Spirit, graduating summa cum laude, and obtained a master’s in Business Management from the Asian Institute of Management with Distinction.
TeamAsia Training Online is your learning and upskilling partner for professional success achieved through relevant, interactive, and impactful training delivered by industry experts. We specialize in customized programs and public workshops on effective communication and strategic leadership.
Our expertise is driven by TeamAsia’s 28 years of experience in marketing communications and its proprietary strategic marketing approach, Integrated Marketing Experience (IME) that empowers audiences to actively take part in a brand’s story by engaging them across multiple communication channels.
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