Details
Course Benefits:
This course is a four-day classroom training relevant for professionals who play a role in developing, implementing and managing IT service quality in order to deliver business value. This course is a free-standing qualification and is also part of the ITIL
intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test and validate the knowledge
on industry practices in service management as documented in the official ITIL Service Operation publication. Practical examples and real life case studies are used to guide and assist with the understanding of key concepts throughout the course. At the end
of the four-day classroom training, the certification exam may be taken.
This course and qualification provides a complete management-level overview of service operation including all its related activities. Candidates can expect to gain key competencies related to this certification.
- Introduction to service operation
- Service operation principles
- Service operation processes
- Common service operation activities
- Organizing for service operation
- Technology considerations
- Implementation of service operation
- Challenges, critical success factors and risks.
Outline
Speaker/s
ActiveLearning is the ITIL Accredited Training Organization (ATO) in the Philippines.
ActiveLearning, Inc. is the Philippines' leading provider of Information Technology and Project Management education, where thousands of students take courses from Application Development to Project Management to Network Security, and much more. Our courses are taught by expert instructors, and learning is enhanced through a blend of in-depth lectures, workshops, and hands-on exercises.
Expert Instructors
Learn from expert instructors who practice what they teach. Our instructors are involved in constant research and development, who constantly apply the lessons they teach, and who know the same technical issues you face every day.
Superior Courseware
Our courseware go through rigorous evaluation before they are released for instruction. By constantly monitoring industry developments, we make sure that you get course materials that are up to date.
Interactivity
More than just classroom lectures, practical, hands-on exercises are carefully developed for you to immediately put in to practice what you learn. By being immersed in a classroom setting, you get to participate, inquire, and be involved - all essential in expediting the learning process. Aspects you won't find in Computer-Based-Training and self-study. ...
Related Courses
