3rd Problem Solving and Decision Making
Details
PROGRAM DESCRIPTION
At the end of the program, participants are expected to identify the problem, conduct a root cause analysis to get into the real cause of the problem and decide on the best solution to address the problem.
- Describe the importance of problem-solving.
- Describe the importance of situational analysis.
- Identify root causes using root cause analysis tools.
- Identify possible options to solve the problem.
- Develop and implement effective action plans to support the preferred solutions.
LEARNING OBJECTIVES
- Develop Brand You and integral image development through the ABCs of image
- Learn professional image management: 7-non verbal ways of making a first and lasting good impression
- Master international business and social etiquette, including dining etiquette
- Develop your style/brand though discovering your style personality, body type and stand out colors
WHO SHOULD ATTEND
Outline
a. Defining Problem Solving
b. Benefits of Problem Solving
c. The Problem Solving Process
d. Critical Thinking for Problem Solving
II. Situation and Root Cause Analysis
a. Situation Analysis
b. Root Cause Analysis
c. Fishbone Diagram and other RCA tools
d. Developing a Hypothesis
e. Project Planning
III. Development of Alternative Solutions
a. Techniques for Solution-Generation
b. Silent Idea Generation and Round-robin
c. Mind Mapping
IV. Effective Action Plan and Implementation
a. Solution Prioritization
b. Impact versus Ease of Implementation Matrix
c. Force Field Analysis
d. Decision Evaluation Matrix
e. Action Planning
f. Implementing a Solution
g. Project Monitoring
I. Introduction to Problem Solving
a. Defining Problem Solving
b. Benefits of Problem Solving
c. The Problem Solving Process
d. Critical Thinking for Problem Solving
II. Situation and Root Cause Analysis
a. Situation Analysis
b. Root Cause Analysis
c. Fishbone Diagram and other RCA tools
d. Developing a Hypothesis
e. Project Planning
III. Development of Alternative Solutions
a. Techniques for Solution-Generation
b. Silent Idea Generation and Round-robin
c. Mind Mapping
IV. Effective Action Plan and Implementation
a. Solution Prioritization
b. Impact versus Ease of Implementation Matrix
c. Force Field Analysis
d. Decision Evaluation Matrix
e. Action Planning
f. Implementing a Solution
g. Project Monitoring
Speaker/s
EJ is known for his trainings on leadership, team-building, communication and operations management. He has extensive knowledge in different fields in organization psychology such as Experimental and Social Psychology necessary in the formulation of marketing strategies and field studies - an added value he shares to his training engagements.
He also has extensive professional experience in Sales and Marketing for various niche markets, serving in top posts of the sales and marketing departments of Philamlife. Currently, he is a managing partner of entrepreneurial solutions, Rooster Manila, Co., and a Management professor in Enderun Colleges.
EJ has been certified in coaching and global leadership by American Management Association, International Coaching Federation and Thunderbird School of Global Management. He has a Bachelors Degree in Psychology from University of the Philippines, and took his Masteral Degree in Business Administration at the Ateneo Graduate School of Business.
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