Food and Beverage Services NC II

The FOOD AND BEVERAGE SERVICES NC II Qualification consists of competencies that a person must achieve to provide food and beverage service to guests in various food and beverage service facilities. 

This Qualification is packaged from the competency map of the Tourism Sector (Hotel and Restaurant) as shown in Annex A

The Units of Competency comprising this Qualification includes the following:

500311105                Participate in workplace communication

500311106                Work in team environment

500311107                Practice career professionalism

500311108                Practice occupational health and safety procedures

CODE NO.                COMMON COMPETENCIES

TRS311201               Develop and update industry knowledge

TRS311202               Observe workplace hygiene procedures

TRS311203               Perform computer operations

TRS311204               Perform workplace and safety practices

TRS311205               Provide effective customer service

CODE NO.                CORE COMPETENCIES

TRS512387               Prepare the dining room/restaurant area for service

TRS512388               Welcome guests and take food and beverage orders

TRS512389               Promote food and beverage products

TRS512390               Provide food and beverage services to guests

TRS512391               Provide room service

TRS512392               Receive and handle guest concerns