THE ART OF EXCEPTIONAL SERVICE
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Providing exceptional service in today’s ever competitive and technology-driven environment has become a highly complex undertaking. While it is important to equip your staff with techniques and skills to deliver on making a difference in service delivery, the corporate strategy has an active and key role to play in communicating this vision – corporate strategy is the root of exceptional service.
SPEAKER: DR. CARLOS MARTIN-RIOSResearch and teaching in management should consistently meet the needs of both education and work spheres, and indeed make them match. With this ambition in mind, Carlos has been teaching and practising management for more than 16 years in universities and business schools and more recently at the Hong Kong Polytechnic University, School of Hotel and Tourism Management, as well as in mass-retailing, energy and restaurant companies.
An established, reliable and reputable brand of global credibility. The culture of passion and excellence is inherent in the Dusit International brand from hospitality to education, making it a reliable and reputable partner for learning.
Beyond education, a culture of excellence. DHMC is the first of its kind to be fully integrated with a hotel from the onset, equipping its students and professionals through practical learnings and unique experiential trainings.
Skillful, creative, relevant, passionate, empowered, and job-ready DHMC graduates.Through DHMC’s culture of excellence and world-class educators, students and professionals are empowered to explore the hospitality and culinary industries to their highest attainable potential.
Taking pride in our Thai heritage, uniquely delivering gracious hospitality to the world.DHMC provides an educational experience that transcends cultures through the expertise of Dusit International, École hôtelière de Lausanne (EHL), and Institut Paul Bocuse (IPB).
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