Details
Metrics and measures have become essential in every facet of business management. Be it process, people or the organization’s performance in total. As the popular saying goes, anything that cannot be measured does not exist or is a subject for elimination. This leaves us with a looming question on Are we measuring right? Are our metric parameters
relaying the as-is performance of the subject? Are my KPIs contributing towards my strategic goal? Are my KPIs green but the end result is far from expected? Every executive needs an answer for the above questions to take advised over intuitive decisions.
This 2-day course is outlined to help practitioners understand the nitty gritty in Metrics Lifecycle management.
APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact [email protected] for more information.
Outline
MODULE 1: Building Blocks of Organization
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Processes and Metrics
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Processes defined
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Business Process Thinking
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Types of business processes
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Metrics definitions
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Process and metrics planning
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Aligning process levels to metrics levels – hierarchy
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Metrics definitions
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Metrics categories and labels
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Types of metrics – leading vs. lagging, efficiency vs.effectiveness, etc.
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Top-Bottom; bottom-top alignment
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What metrics should accomplish
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Strategy and metrics
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Gaps-Alignment-Conflict
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Identifying the details
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Setting baselines, benchmarks, and targets
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Sourcing, Collecting, and Frequency of collecting data
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Normalizing and formulizing data
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Data Analysis
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Graphical Data Representation
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Dashboards and Scorecards
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Issues and considerations
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Frequency of review
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Deciding to change
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The good and bad news of metrics
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Determining poor vs. better metrics
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Political game-playing with metrics
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Congruency
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Life cycle defined
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Factors affecting metrics relevancy
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Reviewing metrics adequacy
Speaker/s
Chain, Vendor Management, ITIL programs and etc.
Our sole aim is to promote performance excellence among professionals. We help our customers achieve greater success through effective, experiential, and results-oriented training delivery. APEX Global (The Academy for Professional excellence) is the learning solutions arm of ECCI—the leading process improvement solutions provider in Southeast Asia. Our sole aim is to promote performance excellence among professionals. We help our customers achieve greater success through effective, experiential and results-oriented training delivery. Our professional development
solutions cover Training and Conferences, Managed Services and Learning on Demand. We organize public training and in-house workshops tailored to specific organizations. We help companies manage their non-core yet critical training function through end-to-end training management - starting from planning and needs analysis to program evaluation and records management. Learning on Demand products we offer provide convenient and innovative ways for learning.
Applying the experience of training over 100,000 professionals in the last decade, a strong pool of expert trainers and facilitators with expertise in a niche array of domains and a strong regional presence, we provide an extensive portfolio of high-quality industry-specific and functional programs coupled with high-quality training materials to deliver our ultimate “promise”—the R.E.A.L. learning experience ...
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