PRECISION (Proactivity, Decision Making, Ownership)
Details
The PRECISION (Proactivity, Decision-Making and Ownership) course is a program designed to equip participants with the foundational concepts of being proactive, effective steps in decision-making, what it means to take ownership and how these are demonstrated in the workplace.
At the end of this course participants should be able to- Explain the elements of Proactivity
- Enumerate and explain the 7stages in Decision-Making
- Describe what Ownership is and how it is applied
- Enumerate and explain the steps for handling a customer service crisis
Outline
- Welcome and Introductions
- About the Course
- Proactivity
- What does it mean to be PROACTIVE
- Key features of Proactive Behavior
- The Proactive Person and How to be One
- 4 Elements of Proactivity
- Decision-Making
- Problem Solving and Decision-Making differentiated
- 7, 6 or 4: How many steps are there really to Solve a Problem
- The 7 stages in Decision-Making
- Know yourself: Styles in Decision-Making
- Ownership
- Definition of terms: Ownership, Responsibility, Accountability
- The How's of Ownership
- Empowerment
- Importance of Trust
- Crisis Management: PRECISION @ Work
- Summary and Wrap-up
- What qualifies as a crisis?
- 4 Keys to effectively managing a crisis
- 4 Steps for Handling a Customer Service Crisis
- Create a Crisis Management Plan
Schedules
| No. of Days: | 1 |
Crossworks is a management and leadership training & consulting company based in the Philippines. We provide corporate training, courseware design and development, as well as various consulting services in the field of management, leadership, organizational development, and competency enhancement. We are known for our project management and design thinking courses which have been sought after and considered the best available.
As an organization, our mission is to develop the leaders of tomorrow, today through the use of alternative learning strategies that we believe are more effective for tomorrow's leaders. We envision tomorrow's leaders to be equipped to handle future challenges that are emerging today.
We are not a traditional training organization. While we see immense value in traditional classroom based training, we know that there could be better ways of doing things.
We deliberately redesign our corporate training courses to ensure that they will be done in the most effective way possible. Training courses tend to lose their value if the knowledge gathered is not retained properly. We address these by introducing new and fun approaches to learning. We incorporate concepts of game design, we use learner centered approaches to teaching, we maximize technology to augment the learning experience. The result is a very memorable training course that participants would love to take again and again. ...
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