Mastering the Art of Critical Conversation
Details
If you’re like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.
Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.
Outline
How You Will Benefit
- Determine your “hot buttons” and take steps to manage your emotions
- Transform relationships by addressing real issues with authenticity
- Openly express opinions that can lead to success and productivity
- Give and receive feedback without negativity
- Self-monitor your reactions and keep calm during critical conversations
- Develop advance strategies for managing critical conversations, as well as getting them back on track
- Improve your ability to shape results and get things done
Quintegral represents the American Management Association (AMA) in Singapore, Malaysia, the Philippines, Japan, Indonesia, Vietnam and Thailand.
Quintegral Asia aspires to be the no. 1 leadership and management consulting firm in Asia by providing quality human resource development services to become the strategic partner for learning and development of the top 500 companies and government agencies in the continent.
In partnership with AMA, our mission is to provide managers and their organizations with the knowledge, skills and tools they need to improve business performance, adapt to a changing workplace and prosper in a complex and competitive business world.
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