Effective Business Comm. Skills: Communicating with Impact

Effective Business Communication Skills: Communicating with Impact

1 day: 9am to 5pm

Objectives

Effective communication skills can help in running a smooth operation of the business and an employee who has strong communication skills is more engaged, driven, and productive.

At the end of the program, participants should be able to:

• Gain a better understanding of how communication helps in establishing a rapport and developing a positive relationship with internal and external customers in order to achieve business goals,
• Demonstrate an improved communication skills set managing daily conversations and the challenges and issues that go with it,
• Build credibility and be able to present ideas assertively and confidently on any subject.

Program Outline

1. Effective Business Communication in the Workplace
   1. What is Business Communication
   2. Characteristics of an effective communicator
   3. Identifying and improving communication styles
2. Elements of Communication
   1. Type of Communication
   2. Identifying and understanding your Audience
   3. Overcoming Barriers in the Communication
   4. Flow of Communication
3. Building Rapport
   1. Effective Communication Techniques
   2. Understanding your Responsibilities as a Communicator
   3. Assertive Listening

                                                               i.      Introduction to Listening

                                                             ii.      What is Empathetic Listening?

1. Art of Giving a Feedback
   1. Defining Feedback
   2. Steps for Giving Effective Feedback
   3. Handling Difficult Conversations

Methodology

• Short lectures to introduce the topics
• Individual and group discussions
• Role-playing