Conflict Management Strategies for Supervisors
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Workshop by
Salt & Light Ventures
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It can make your blood pressure rise, trigger a migraine, and keep you from getting a good night's sleep. But it can also keep you on your toes, put you in problem solving mode, and allow you to learn more about yourself and others. Conflict,
a topic many people avoid, is necessary for personal and professional growth and development.
This workshop explores one's history of dealing with conflict. It also helps participants build trust, listen better, and understand themselves more as a leader. All this is done in a safe environment which allows those
who attend to practice new skills. 'Conflict Management Strategies for Supervisors' incorporates elements of leadership andconflict handling, perfect for individuals in supervisory and junior management roles
who deal with conflict situations in the workplace.
The result is more open, more confident participants, who are able to assert themselves better.
WHO SHOULD ATTEND
Those who are in or about to move into supervisory, or middle management positions and want to gain a deeper understanding of their personal disposition in dealing withconflict, as well as
an understanding of how they can build trust and lead others in conflictsituations.
Outline
KEY BENEFITS
Participants are provided the opportunity to learn about new skills, gain a deeper understanding of how to hone those skills, and learn from the reflection and experiences of other leaders in the following areas:
- Their preferred ways of dealing with conflict;
- Self-leadership;
- How to build trust;
- How to influence others;
- And how to more effectively listen to others
COURSE OUTLINE
- Introduction to Conflict - How does conflict affect us? How do we deal withconflict? What is a Victim Mindset?
- Self-Leadership - How can I lead by example?
- Building Trust - Elements of trust, and helps participants discover what their preferred ways are of building trust, as well as what they can improve on
- Listening - Answers the following questions: How can we listen better? How can we show that we're listening? Why is listening important?
- Influencing - Teaches participants what influencing is, how we influence, and what our influencing styles are
- Dealing with Conflict - A safe environment is provided to learn from each other, and an activity is provided to apply the techniques learned in during the workshop.
METHODOLOGY
Structured Learning Activities, Socratic Discussions, Personal Discoveries, Stories, Small Group Discussions, Dyad Exercises,Case Studies, Insights.
Speaker/s
Doreen Cooper is an International Learning Facilitator, an Award-winning Speaker, the Star of a weekly Youtube show, and an Event and Lifestyle host.
She has designed and facilitated training programs for local and international organizations on topics such as Structuring Communications, Presentation Skills, Nonverbal Communication, Listening Skills,
Conflict Handling, Influencing Skills, Communicating Across Cultures, Self-Leadership, and Collaboration Skills.
Doreen has trained for companies in the Asia Pacific region for McKinsey & Company, the world's top
management consulting firm. Currently she is also honing her skills as a speaker. Born to a family of speakers and educators, Doreen started engaging in public speaking when she was 13. She has a penchant for fashion styling and shares this as
an added value in her seminars. .
She is currently the President of the Executive Toastmasters Club of Makati, a graduate of Organizational Communication at De La Salle University, and now,
on a Masters Degree Program in Communications at Ateneo de Manila University.
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Who We Are
Salt & Light Ventures preserves best practices and lights the path for excellence and continuous growth.
We provide premium, values-based development resources to companies across all industries.
We help bring out the best in their people and enable them to achieve breakthroughs at work and in life.
Salt & Light Ventures preserves best practices and lights the path for excellence and continuous growth.
We provide premium, values-based development resources to companies across all industries.
We help bring out the best in their people and enable them to achieve breakthroughs at work and in life.
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