Creative Conflict Management

In this workshop, conflict is presented as both natural and healthy for effective organizational workflows. It also is an impetus for change, as conflict-resolution brings about new policies or change in corporate culture.

However, improper handling of conflict brings about dysfunctional employee behavior and a skewed company culture.

This 2-day workshop prepares participants with the many ways of understanding how and why conflicts arise, and the proper basic skills of handling organizational conflict. The skills, concepts and techniques are based on Gregg Lee Carter and Joseph F. Byrnes’ studies on organizational conflict resolution, and Kurt Lewin’s conflict framework for intrapersonal and interpersonal conflict management.

Who can attend the workshop?

Executives, managers, supervisors, senior staff members and technical staff can participate in this workshop.

Benefits of attending the training

At the end of the workshop, participants will be able to:

• Leverage instances of conflict for positive organizational and personal growth. Conflict can become destructive when not handled correctly, and participants of this workshop will become equipped with the tools to use conflict for growth;
• Identify organizational conflict and be prepared to brace them whenever they arise;
• Equip themselves with different appropriate styles, techniques, and approaches of handling and managing conflicts;
• Learn how to control their emotions and deal with other people’s emotions when in conflict;
• Identify strategies and tactics to handle tough conflict situations;
• Understand the methods of principled negotiation techniques to properly resolve conflicts

Dr. Mariano "Butch" de la Cruz is a certified and licensed human resources professional, and has worked with several reputable companies, both local and international. He is currently the President and CEO of AHRMDCO International Consultancy, a US-Based human resources consultancy company. He is also currently a professional Lecturer for post-doctoral programs of Centro Escolar University and De La Salle-College of St. Benilde.

He worked with HROD Sheraton IIT Corporation as their VP and Director for their Center for Learning Institute in Asia-Pacific. He also is a collegiate professor for University of Maryland University, University of Southern California, University of San Diego, and Troy State University Graduate School of Management.

Dr. Butch de la Cruz is an expert of human resource management, training & development and organizational development (HROD), Industrial/Organizational Psychology-TQM-QMS-EMS, and Production and Project Management.